Defective DVD Request Form Submitted

Defective Disk Replacement Request Form

Product defects or shipment errors must be reported within 90 days of the reception of your order.

If you require a replacement due to a broken or misplaced disc please contact [email protected] directly.

Please fill out all mandatory fields below (fields marked with * are mandatory).

First Name *
Last Name *

Email *

Street Address 1 *
Apt/Suite #
City *
State/Province *
Zip Four/Postal Code *
Country *

Where did you purchase your DVD?* (select one)

Note: If you did not purchase your DVD from essentrics.com or Amazon (seller: Essentrics & Classical Stretch or Essentrics Workout) please contact the merchant from whom you made your purchase to request a replacement.)

DVD Purchased from Essentrics.com

DVD Purchased from Amazon (seller: Essentrics & Classical Stretch or Essentrics Workout)

Order Information

Order Number or Amazon Order ID *

Date Purchased (DD.MM.YY) *

What DVD are you having issues with?*

DEFECTIVE DVD or SERIES TITLE *

DEFECTIVE DISC # or NAME (specify the disc in the series you are having trouble with) *

TIME & EPISODE where issue occurs

What is the issue with your DVD?*

Describe the Issue *

What device are you using to play your DVD?*

Please include the model and brand of your device. *

Does the disc work in an alternate device (ie. other player, computer, etc.)?

List any other devices that work. (If possible, please try another device in order to identify any compatibility issues.)

What is the batch number on the disc?

This is the small number written on the shiny side of the disc close to the inner circle.

Someone from our Customer Service team will review your request and will be in touch with you shortly. Thank you!